Shipping policy

Shipping Policy

Thank you for shopping with ClickQart.ae. We are committed to delivering your order quickly, safely, and efficiently.

This Shipping Policy explains our shipping process, delivery timelines, and important information regarding your order.

1. Order Processing Time

  • All orders are processed within 24 hours after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order has been shipped.

  • Please ensure that your contact details and shipping address are accurate to avoid delays.

2. Delivery Time

Estimated delivery times may vary depending on your location:

  • UAE: 2 working days

  • GCC Countries: 2–4 working days

  • International Orders: 7–10 working days

Delivery timelines are estimates and may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges, if applicable, will be calculated and displayed at checkout.

  • Free shipping promotions may be offered from time to time.

  • Any customs duties or taxes applicable to international orders are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been dispatched, tracking details may be provided via SMS or email, where applicable.

If you do not receive tracking information within 2 working days of placing your order, please contact us at:

info.clickqart@gmail.com

5. Delivery Attempts

  • Our courier partners will attempt delivery to the shipping address provided by the customer.

  • If the customer is unavailable, a re-delivery attempt may be made.

  • Incorrect or incomplete address information may result in delivery delays or additional charges.

6. Delayed or Lost Shipments

While we strive to deliver every order on time, delivery delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions

  • Severe weather conditions

  • Customs clearance procedures

  • Incorrect or incomplete shipping information provided by the customer

  • Other unforeseen circumstances

If your order is delayed beyond the estimated delivery timeframe, please contact our support team at info.clickqart@gmail.com for assistance.

7. Damaged Package on Delivery

If your package appears damaged upon delivery:

  • Record a clear video while opening the package.

  • Report the issue within 24 hours of receiving your order.

  • Provide photos or video evidence of the damaged package and product when contacting us.

This information helps us review and process your claim as quickly as possible.

8. Contact Us

For any shipping-related questions or assistance, please contact:

ClickQart.ae
Email: info.clickqart@gmail.com

Thank you for choosing ClickQart.ae. We appreciate your trust and are committed to providing a smooth, reliable, and hassle-free shopping experience.