Refund policy

Last Updated: August 20, 2026

At ClickQart.ae, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Replacement Eligibility

You may request a replacement if:

  • The product arrives damaged or defective.
  • You receive the wrong product or an incorrect variant.
  • The product is significantly different from the description shown on our website.
  • The product has a manufacturing defect.

Replacement requests must be submitted within 30 days of receiving your order.

2. Items Not Eligible for Replacement

Replacement requests may not be accepted for:

  • Products damaged due to misuse, accidents, or improper handling.
  • Products showing signs of normal wear and tear.
  • Products that have been modified or repaired by the customer.
  • Items returned without their original packaging, accessories, or components, where applicable.
  • Change-of-mind requests, unless otherwise stated on the product page.

3. How to Request a Replacement

To request a replacement, contact us at:

Email: info.clickqart@gmail.com

Please include:

  • Your order number
  • Your name and contact number
  • A description of the issue
  • Clear photos or a short video showing the problem
  • Photos of the product packaging, if the product arrived damaged

Our support team will review your request and provide the next steps.

4. Refunds

For eligible cases where a replacement is not possible, ClickQart.ae may offer a refund.

For Cash on Delivery (COD) orders, refund arrangements will be communicated by our customer support team after the request has been approved.

Refund processing time may vary depending on the payment method and circumstances of the order.

5. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

We may request photographs or video evidence to verify the issue before approving a replacement or refund.

6. Return Shipping

If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by ClickQart.ae, we may arrange or cover the applicable return shipping costs.

For other return requests, shipping costs may be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible at info.clickqart@gmail.com.

8. Contact Us

If you have any questions regarding refunds or replacements, please contact:

ClickQart.ae
Email: info.clickqart@gmail.com
Customer Support: Available through our website contact channels

We are committed to providing a fair and reliable shopping experience for our customers across the UAE.